Terms & Conditions

TOUGHGRIT Detergent Solutions Limited

Last Updated: [March 15 2025]

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1. Introduction

Welcome to TOUGHGRIT Detergent Solutions Limited ("TOUGHGRIT," "we," "us," or "our"). These Terms and Conditions ("Terms") govern your use of our website [website URL] (the "Site") and the purchase of our products.

By accessing our Site or purchasing our products, you agree to be bound by these Terms. If you do not agree with these Terms, please do not use our Site or purchase our products.

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2. Products and Services

2.1 Product Information

We strive to provide accurate descriptions and images of our products. However, we do not guarantee that product descriptions or other content on the Site are accurate, complete, reliable, current, or error-free.

2.2 Product Availability

All products are subject to availability. We reserve the right to discontinue any product at any time.

2.3 Prices and Payment

All prices are shown in Canadian dollars and exclude applicable taxes unless otherwise stated. We reserve the right to change prices at any time without notice. Payment must be made at the time of ordering.

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3. Orders and Shipping

3.1 Order Acceptance

Your order constitutes an offer to purchase our products. We reserve the right to accept or decline your order for any reason.

3.2 Shipping and Delivery

Shipping costs and estimated delivery times will be provided at checkout. We are not responsible for delays beyond our control, including weather conditions, customs delays, or other unforeseen circumstances.

3.3 Inspection of Products

You should inspect products upon receipt. Please retain all packaging materials and receipts until you are satisfied with your purchase.

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4. Returns and Refunds

4.1 Return Policy

You may return unopened products within 30 days of delivery for a full refund. Opened or used products may be eligible for exchange or partial refund at our discretion.

4.2 Return Process

To initiate a return, please contact us at info@toughgrit.ca. Return shipping costs are the responsibility of the customer unless the return is due to our error or defective products.

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5. Intellectual Property

5.1 Ownership

All content on the Site, including text, graphics, logos, button icons, images, audio clips, and software, is the property of TOUGHGRIT or its content suppliers and is protected by Canadian and international copyright laws.

5.2 Limited License

We grant you a limited, non-exclusive, non-transferable license to access and use the Site for personal, non-commercial purposes.

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6. User Conduct

You agree not to:

• Use the Site for any unlawful purpose

• Interfere with the proper operation of the Site

• Bypass measures used to prevent or restrict access to the Site

• Misrepresent your identity or affiliation with any person or entity

• Engage in any conduct that restricts or inhibits any other user from using the Site

 

7. Privacy

Our Privacy Policy, which is incorporated into these Terms by reference, explains how we collect, use, and protect your personal information.

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8. Disclaimer of Warranties

THE SITE AND ALL PRODUCTS ARE PROVIDED "AS IS" WITHOUT ANY REPRESENTATIONS OR WARRANTIES, EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.

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9. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, IN NO EVENT SHALL TOUGHGRIT, ITS DIRECTORS, EMPLOYEES, PARTNERS, AGENTS, SUPPLIERS, OR AFFILIATES BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION, LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, RESULTING FROM YOUR ACCESS TO OR USE OF OR INABILITY TO ACCESS OR USE THE SITE OR PRODUCTS.

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10. Indemnification

You agree to indemnify, defend, and hold harmless TOUGHGRIT, its officers, directors, employees, agents, and suppliers from and against all losses, expenses, damages, and costs, including reasonable attorneys' fees, resulting from any violation of these Terms or any activity related to your account.

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11. Governing Law and Jurisdiction

These Terms are governed by and construed in accordance with the laws of the Province of British Columbia, Canada, without giving effect to any choice or conflict of law provision. Any legal suit, action, or proceeding arising out of or related to these Terms or the Site shall be instituted exclusively in the federal or provincial courts located in Delta, British Columbia.

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12. Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting on the Site. Your continued use of the Site following the posting of revised Terms means that you accept and agree to the changes.

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13. Contact Information

Questions about the Terms should be sent to us at info@toughgrit.ca.

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14. Severability

If any provision of these Terms is held to be unenforceable or invalid, such provision will be changed and interpreted to accomplish the objectives of such provision to the greatest extent possible under applicable law and the remaining provisions will continue in full force and effect.

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15. Entire Agreement

These Terms constitute the entire agreement between you and TOUGHGRIT regarding your use of the Site and supersede all prior and contemporaneous written or oral agreements between you and TOUGHGRIT.