Privacy Policy
TOUGHGRIT Detergent Solutions Limited
Last Updated: [March 17 2025]
1. Introduction
TOUGHGRIT Detergent Solutions Limited ("TOUGHGRIT," "we," "us," or "our") respects your privacy and is committed to protecting your personal information. We take privacy very seriously and are dedicated to maintaining the trust and confidence of our customers.
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website [website URL] (the "Site") or purchase our products. We want to be transparent about our data practices and emphasize our commitment to never selling your personal information to third parties.
Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the Site or use our services.
2. Information We Collect
2.1 Personal Information
We may collect personal information that you voluntarily provide to us when you:
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Register on our Site
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Place an order
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Subscribe to our newsletter
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Contact our customer service
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Participate in promotions or surveys
This information may include:
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Name
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Email address
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Mailing address
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Phone number
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Payment information
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Company name (for business customers)
2.2 Automatically Collected Information
When you visit our Site, we may automatically collect certain information about your device, including:
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IP address
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Browser type
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Operating system
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Referring URLs
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Access times
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Pages viewed
We may use cookies, web beacons, and similar tracking technologies to collect this information.
3. How We Use Your Information
We may use the information we collect for various purposes, including to:
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Process and fulfill your orders
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Communicate with you about your orders, products, or services
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Provide customer support
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Send you promotional emails about new products, special offers, or other information we think you may find interesting
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Improve our Site and products
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Customize your experience
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Administer contests, promotions, or surveys
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Prevent fraudulent transactions and monitor against theft
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Comply with our legal obligations
4. Disclosure of Your Information
At TOUGHGRIT, we take your privacy very seriously. We will never sell your personal information to third parties for marketing or any other purposes.
We may share your personal information only in the following limited situations:
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With service providers who perform essential services on our behalf (such as payment processing)
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To comply with legal obligations
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To protect and defend our rights and property
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With your explicit consent or at your direction
4.1 Third-Party Service Providers
We may share your information with third-party vendors, service providers, contractors, or agents who perform essential services for us or on our behalf and require access to such information to do that work. These may include payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance.
We carefully select these service providers and enter into data protection agreements with them to ensure they handle your information with the same level of care that we do. These service providers are prohibited from selling, renting, or disclosing your personal information to any other parties. They may only use your information for the specific purpose of providing the contracted services to TOUGHGRIT.
4.2 Business Transfers
If TOUGHGRIT is involved in a merger, acquisition, asset sale, or bankruptcy, your personal information may be transferred as a business asset. In such cases, we will provide notice before your personal information is transferred and becomes subject to a different privacy policy.
5. Data Security
We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure.
6. Your Privacy Rights
6.1 Access and Control
Depending on your location, you may have certain rights regarding your personal information, including:
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Right to access the personal information we have about you
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Right to correct inaccurate personal information
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Right to request deletion of your personal information
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Right to object to our processing of your personal information
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Right to withdraw consent
To exercise these rights, please contact us using the details provided in the "Contact Us" section below.
6.2 Opting Out of Marketing Communications
You can unsubscribe from our marketing email list at any time by clicking on the unsubscribe link in the emails that we send, or by contacting us using the details provided below. You will then be removed from the marketing email list; however, we may still communicate with you regarding your orders or account.
7. Cookie Policy
7.1 What Are Cookies
Cookies are small pieces of text sent to your web browser by a website you visit. A cookie file is stored in your web browser and allows our Site or a third party to recognize you and make your next visit easier and the Site more useful to you.
7.2 How We Use Cookies
We use cookies for the following purposes:
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To enable certain functions of the Site
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To provide analytics
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To store your preferences
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To enable advertisements delivery, including behavioral advertising
7.3 Your Choices Regarding Cookies
If you prefer to avoid the use of cookies on the Site, first you must disable the use of cookies in your browser and then delete the cookies saved in your browser associated with this website. You may use the option to prevent your web browser from accepting new cookies or to have the browser notify you when you receive a new cookie.
8. Children's Privacy
Our Site is not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time at our sole discretion. If we make material changes to this Privacy Policy, we will notify you by email or by posting a notice on our Site. The date the Privacy Policy was last revised is identified at the top of the page. Your continued use of our Site following the posting of changes constitutes your acceptance of such changes.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:
TOUGHGRIT Detergent Solutions Limited
7923 Webster Road
Delta, BC V4G1E4
Canada
11. Our Commitment to Your Privacy
At TOUGHGRIT, we believe that your personal information belongs to you. We pledge to:
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Never sell your personal information to third parties
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Only collect information that is necessary for providing our services
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Use industry-standard security measures to protect your data
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Be transparent about our data practices
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Respect your privacy rights and choices
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Continuously review and improve our privacy practices
12. Additional Information for Canadian Residents
12.1 Personal Information Protection and Electronic Documents Act (PIPEDA)
We comply with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy laws. As required by Canadian law, we will only collect personal information that is necessary for the purposes identified to you, and we will only use your personal information for those purposes unless we obtain your consent to use it for other purposes or are permitted or required by law to use it for other purposes.
12.2 Data Transfers Outside of Canada
Your personal information may be transferred to and maintained on computers located outside of your province, territory, or country where the data protection laws may differ from those in your jurisdiction. If you are located outside Canada and choose to provide information to us, please note that we transfer the information to Canada and process it there.
Toughgrit Detergent Solutions Limited
© TOUGHGRIT 2025